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Kora Holidays
Legal & policies

Booking & Cancellation Policy

How booking a Kora Holidays tour works, when you pay, and what happens if your plans change. Please read it before you confirm a trip.

Updated 4 October 2026Kora Holidays Pvt. Ltd., Kathmandu
To book50%A 50% deposit confirms your trip and starts your visa.
Balance7 daysPay the remaining 50% at least 7 days before departure.
Full refund15+ daysCancel 15 or more working days before departure.*

Introduction

This policy applies to tour packages booked with Kora Holidays Pvt. Ltd. It sits alongside our Terms & Conditions. If a package page or your booking confirmation states different terms (for example a resort with its own rules), those terms apply to that booking.

Booking & payment

We split the payment in two so you never pay everything up front:

  1. 50% deposit, to bookPay half the trip price to confirm your booking. We then start your visa application and hold your hotels.
  2. Balance, 7 days before departureThe remaining 50% is due no later than 7 days before you fly.
  3. Travel documentsOnce you've paid in full, we send your vouchers, hotel confirmations and day-by-day itinerary.

Payment details come with your booking confirmation. Prices are in Nepali rupees (NPR) per person unless the package says otherwise.

Late balance: if the balance isn't paid 7 days before departure, we may treat the booking as cancelled under the timeline below.

Cancellation timeline

Please send cancellations in writing, by email to info@koraholidays.com or on WhatsApp. Your refund depends on how many working days before departure we receive it.

15+ days
Full refund
8–14 days
Partial refund
7 days or less
No refund
No-show
No refund

*Working days before departure. Refunds never include the non-refundable costs below. A partial refund depends on what our hotels and suppliers charge us for the cancellation; we show you the breakdown.

Non-refundable costs

Some costs are paid to other companies as soon as they're issued, and we can't get them back whenever you cancel:

  • Issued flight tickets, which follow the airline's fare rules
  • Visa fees and our visa service fee, once the application is submitted
  • Special or non-refundable hotel rates, including most Maldives resorts
  • Cruises, train tickets and pre-booked activity tickets
  • Services you don't use once the trip has started, such as leaving a tour early

Visas & flights

Visas. Where a package includes the visa, we prepare and submit the application for you. The embassy decides, and we can't guarantee approval or processing times. If a visa is refused, we refund the trip under the timeline above, less the visa fees and any other non-refundable costs.

Flights. Flights from Kathmandu aren't included unless the package says so. Flights we book for you follow the airline's rules for changes and refunds, and we aren't responsible for airline delays, cancellations or schedule changes.

Changes to your trip

Changes you ask forWe'll try to change dates, hotels or travellers. Any extra cost from hotels, airlines or suppliers is added to your booking.
Changes we have to makeWeather, safety or a supplier problem may mean changing a hotel or activity. We replace it with something of a similar standard and tell you as soon as we know.
If we cancelIf we have to cancel a trip before departure, you can move to another date or get a full refund of what you paid us.

No-shows

If you don't turn up for the trip, or miss the start without telling us, there's no refund.

Talk to us

Questions about a booking or a cancellation?

Emailinfo@koraholidays.comPhone+977 971-3084788OfficeKumari Club, Shorakhutte, Kathmandu, NepalSunday – Friday, 10:00 AM – 6:00 PM
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